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ricmas international pte. ltd. toggle navigation jura jura machines jura accessories jura cleaning material jura claris filter jura tabel ware jura coffee beans jura key technology jura machine maintenance jura machine servicing about jura jura warranty verification wmf wmf machines wmf accessories wmf cleaning material wmf servicing wmf milk & steam system wmf machine capacity wmf dynamic milk about wmf germany coffee illycafe switzerland chicco d'oro switzerland j.j. darboven germany jura switzerland promotions -- faq about us contact us web shop web shop -- jura switzerland most innovative espresso machines find out more wmf germany full range of professional machines find out more we represent the two leading coffee machine brands any innovative product is preceded by the development of new concepts, technologies and design. every day at jura, a team of highly qualified product developers, engineers, designers and marketing specialists search for answers to a single question: what will espresso and coffee machines look like in the future? wmf is the leading international manufacturer of fully automatic commercial coffee machines. every coffee system is unique in itself and a specialist for meeting individual needs. to this date all of the wmf coffee machines are being manufactured in geislingen and can therefore pride themselves on being made in germany. product news jura cool control 1.0l g2 the enjoyment of trend specialties with milk is further perfected with the technically and visually completely revised cool control. j.o.e. (jura operating experience) with j.o.e. you can control your jura coffee machine from your smartphone, with all the convenience of touchscreen operation. the all new wmf 1500s+ with a 10-inch touch display, the new wmf 1500 s+ offers all information at a glance – including promotional offers and usage videos. we also represent some fine coffee roasters from europe j.j. darboven germany view details chicco d'oro switzerlad view details illycafe switzerland view details jura coffee switzerland view details frequently asked questions we list here the most commonly asked questions for your easy retrieval. should you have any question which is not listed, please use the form to send it to us. sales technical where can i buy your products? jura and its accessories: ricmas at 25 international business park, german centre #01-01/10 c. k. tangs orchard at b1 takashimaya at b1 wmf and its accessories: ricmas at 25 international business park, german centre #01-01/10 coffee beans: ricmas at 25 international business park, german centre #01-01/10 do you provide delivery for your products in singapore? all our sales condition is base on ex work facility german center. however, for retail priced items we arrange a delivery within singapore at a rate of sgd 30.00 per trip. if the purchase value exceeds sgd 120.00 to one delivery point we shall waive the delivery charges. do you deliver your products outside of singapore? our delivery is only within singapore, terms and conditions apply. for export we only deliver ex work facility german center. can i exchange goods purchased? goods sold are not refundable. if you bring back your goods in a resellable condition within seven (7) days of purchase (invoice date will be taken) you might exchange your goods for something else. do you sell spare parts of machines? we do not sell any spare parts of machines to end users. however, you might purchase removable decorative parts of your machine. can i trade-in my old coffee machine? yes, we do accept trade-in of any electrical espresso machines when you purchase a new machine. terms and conditions apply. do you issue warranty cards for machines purchased? we do not issue any warranty cards, but every locally sold machine is registered on our cloud. you might look up your warranty by providing the invoice number and serial number here do you offer rental of machines? we do offer long term rental of professional machines. a rental agreement will have to be considered. do you undertake demonstration at our location? we do maintain a very complete and extensive showroom where a demonstration can be performed. we do not demonstrate machines at the clients place prior purchase. if i need service for my machine, what number do i call? please call 65628853 to arrange for servicing. during off hours a message will tell you where to call. my machine shows “fill beans” even there are beans in the hopper? this is not a machine issue, but the cause lays in the coffee beans your are using. oily, coated or old coffee beans are clogging the grinder. it is also possible that an object like a stone or a paper clip is jamming the grinder. bring your machine to our service center to clear the grinder. please be reminded, clogged grinders do not fall under warranty. i cannot push in drip tray of my jura machine 1. switch off the machine, remove the drip tray and reinsert back everything excluding the used ground container. 2. switch on the machine, let the brewer unit initialise back to the filling position. once the machine shows ready, remove the drip tray and reinsert back together with the used ground container. what are the service charges for a jura machine? the service fee for a repair of a jura machine is sgd 60.00. this does not include spare parts and use-up material. you might also see our fix-cost rates for jura machines here here. what are the service charges for a wmf machine? the service fee for a wmf machine is sgd 128.40 for locations within singapore, excluding areas of high security. it is always best to sign a service pack agreement with us. is there any on-site servicing for jura machines? jura machines are serviced best at our hospitality center. there are many transport organisations which can help you to send the machine in and collect it back. is there any warranty on jura servicing? warranty of servicing of your jura machine only applies if it has been repaired in our hospitality center. if the machine fails for the same reason (except clogged grinders) within seven (7) days after completion, we shall service your machine at no cost. there is no warranty on servicing, but on the parts applied during a servicing. are you able to provide a quotation for the repair of the jura machine? we can give you a quotation for the repair of your jura machines. please let us have the article number of your machine and we shall provide you with a fix-cost quotation. this quotation has to be approved before you send in the machine for repair. what servicing do you provide for jura accessories? jura accessories have a very limited amount of spares for repair. please do bring in your jura accessory to our hospitality center where we shall make an assessment. other questions ? if you cannot find the answer to your question here, please send the question to us and we shall answer it soon. we have received your message, we will contact you very soon. oops! something went wrong please refresh the page and try again. select category sales technical warranty our showrooms we maintain two showrooms for the two brands we represent. all available models are displayed and fully functioning for a demonstration anytime. jura switzerland meet the hospitality center view gallery wmf germany a complete range of commercial machines view gallery ricmas international pte. ltd. 25 international business park german centre #01-01/10 singapore 609916 make payment by paypal make payment by paynow +65 65628853 +65 65628854 info@ricmas.com opening hours mon to fri 08:30 to 17:30 lunch break 12:00 to 13:00 contact us we have received your message, we will contact you very soon. oops! something went wrong please refresh the page and try again. name telephone email address message genereal sales terms & conditions general sales terms » read here general terms and conditions of sales sales jura machines » read here sales condition jura machines to end user warranty jura machi
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NAME ricmas.com
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